Terms & Conditions
Website terms and conditions for https://www.mantexclothing.com/
These terms and conditions govern your use of our website. Our terms have been provided and approved by legal documents provider LegalCentre.co.uk. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.
Terms of Business
By placing an order with Mantex Embroidery & Print, you agree to our terms and conditions. All work will be carried out strictly in accordance with your written instructions, order confirmation, and final artwork approval.
Payment Terms:
Payment is required in full for all new customers at the time of ordering. Ownership of goods remains with Mantex until payment is received in full.
Order Changes And Cancellations
Changes to orders may result in additional costs, such as a new design being added onto an existing order.
If you wish to cancel an order, you must notify us immediately.
Important: Once you have approved the artwork and production has begun, the order cannot be cancelled. It is highly important that if you wish to cancel you must contact us immediately. If the goods are in production and logos have been printed/embroidered, at this stage the item/s becomes a customised product made specifically for you, and is therefore non-refundable.
Personalisation And Artwork
We will contact you for artwork approval prior to production. It is the customer’s responsibility to check over the designs and respond promptly. Delays in responding to approval requests will delay your order.
You are responsible for ensuring you have the legal rights to use any artwork supplied. We reserve the right to refuse any artwork / order containing offensive, discriminatory, or copyright-infringing content.
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Does not meet our quality standards, or
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Infringes copyright or other intellectual property rights
Artwork Adjustments:
We may make minor adjustments to artwork to ensure the best embroidery or print quality. If significant changes or redrawing is required, we will notify you, and additional charges may apply.
Returns And Refunds
You may return non-customised items within 7 days of receipt, provided they are in original condition with tags or labels attached. Refunds will be processed within 15 working days.
Customised or personalised items cannot be returned. It is on the customer to ensure they have chosen the correct size garment, colour and approved the artwork for embroidery / print.
Faulty Goods
If an item is faulty due to an error on our part or the garment manufacturer, you must report it within 3 days of receipt. Please provide photographic evidence, and return the goods if requested. We will inspect the item and, if appropriate, offer a repair, replacement, or refund.
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Important Notes:
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Third-party alterations to products will void any return eligibility.
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If goods are found to be undamaged or faults are not attributable to us, your refund request will be denied. In such cases, you may collect the goods or pay for redelivery.
Delivery
Delivery times depend on stock availability and order volume. Goods are dispatched for delivery the next working day, once production has been completed.
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Due to the nature of delivery companies this is not guaranteed, if you are looking to order for a time critical event it is best to contact us to discuss delivery options to ensure your goods arrive safely and within time.
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Please notify us immediately if there are any issues with delivery.
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Disclaimer: We are not responsible for any loss or damage if you instruct the courier to leave parcels unattended.
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We are not liable for delays caused by events beyond our control, including but not limited to: adverse weather, courier issues, or supply chain disruptions.
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Site Access
1.1 You will be able to access the majority of this Website without having to register any details with us. [However, particular areas of this Website will only be accessible only if you have registered.]
Use Of Website
8.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
8.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
8.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.
Site Uptime
9.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.
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9.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.
Visitor Conduct
10.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
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10.2 When using this website you shall not post or send to or from this Website any material:
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(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
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10.3 [We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.]
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Links To And From Other Websites
11.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.
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11.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
(b) you do not misrepresent your relationship with us or present any false information about us;
(c) you do not link from a website that is not owned by you; and
(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
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11.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
Disclaimer
12.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.
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12.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.
Exclusion Of Liability
13.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
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13.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.
Governing Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
Our Details
Our business’s name is: Mantex Embroideries LTD trading as Mantex Clothing
Our business address is: 7 Retreat Street, Wolverhampton, WV3 0JR
Our contact details are:
Telephone: 01902 425655
E-mail: sales@mantexclothing.com